Name: SmeadIT
Address: Turramurra, Sydney, NSW, 2074, AU
Telephone: (02) 7229 1995
Price range: $$

Question 1

What services do you provide?

Accepted Answer

We help with anything and everything tech, from computers to anything with a cable. We're not just tech helpers, we're problem solvers. Our services include computer repair, phone/tablet setup, email configuration, Wi-Fi troubleshooting, smart TV setup, cybersecurity checks, business IT support, web development, and so much more. We specialize in helping individuals, senior clients, and businesses with all their technology needs.

Question 2

What areas do you service?

Accepted Answer

We primarily service Turramurra, Hornsby, Ku-ring-gai and surrounding areas in Sydney's North Shore. We also offer remote support services which are available anywhere in Australia.

Question 3

Do you offer emergency support?

Accepted Answer

Yes, we provide same-day and emergency support for urgent IT issues. Call us at (02) 7229 1995 for immediate assistance. Emergency rates may apply for after-hours support.

Question 4

How quickly can you respond to support requests?

Accepted Answer

We typically respond to inquiries within 2 hours during business hours (Mon-Sat, 9am-6pm). For emergency issues, we can often provide same-day service depending on availability.

Question 5

Do you price match?

Accepted Answer

Yes, we beat competitor quotes by 10%! Just show us a written quote from another local IT support provider and we'll match it and give you an additional 10% discount.

Question 6

What are your standard rates?

Accepted Answer

Our standard rates start from $80/hour for individual support, $80-60/hour for senior clients, and $120/hour for business support. We also offer fixed-price services and subscription plans. Contact us for a detailed quote.

Question 7

Do you charge a call-out fee?

Accepted Answer

We don't charge a separate call-out fee within our service areas. The travel time is included in our hourly rate. For locations outside our standard service area, a small travel fee may apply.

Question 8

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, and all major credit cards. Payment is typically due upon completion of service, though we can arrange payment plans for larger projects.

Question 9

Do you give discounts for senior clients?

Accepted Answer

Yes, we provide specialized easier solutions at reduced rates for senior clients. We offer patient, step-by-step support with written instructions and follow-up calls to ensure you're comfortable with your technology.

Question 10

Do you come to homes for senior support?

Accepted Answer

Absolutely! We specialize in in-home support for senior clients. We understand that coming to your familiar environment makes the learning process much easier and more comfortable.

Question 11

Can you teach me how to use my device?

Accepted Answer

Yes, we love teaching! We provide patient, one-on-one training sessions. We'll go at your pace, provide written notes, and even include family members in the training if you'd like.

Question 12

What if I need help again after you leave?

Accepted Answer

We provide follow-up support! You can call us with questions, and we often check in with senior clients to see how they're going. We also provide written instructions for future reference.

Question 13

Do you support small businesses?

Accepted Answer

Yes, we work with businesses of all sizes, from sole traders to larger organizations. We provide on-site support, remote assistance, IT consulting, web development, and ongoing maintenance plans.

Question 14

What do I get with Platinum subscription?

Accepted Answer

Our Platinum plan includes unlimited support calls, monthly cybersecurity audits, priority response (within 4 hours), proactive monitoring, and emergency after-hours support. It's perfect for businesses that rely heavily on technology.

Question 15

Can you build custom software or web applications?

Accepted Answer

Yes, we specialize in custom web development using modern technologies like React.js. We can build business websites, client portals, booking systems, and custom web applications tailored to your specific needs.

Question 16

Do you provide cybersecurity services?

Accepted Answer

Yes, we offer comprehensive cybersecurity services including security audits, antivirus setup, backup solutions, staff training, and ongoing monitoring to protect your business from cyber threats.

Question 17

What types of devices do you support?

Accepted Answer

We support all major devices including Windows PCs, Macs, iPhones, iPads, Android phones and tablets, smart TVs, printers, routers, and smart home devices. If it's technology-related, we can likely help!

Question 18

Can you recover lost files or photos?

Accepted Answer

Yes, we offer data recovery services for accidentally deleted files, corrupted drives, and failed devices. Success depends on the specific situation, but we have a high success rate for file recovery.

Question 19

Do you provide remote support?

Accepted Answer

Yes, many issues can be resolved remotely using secure screen-sharing technology. This is often faster and more convenient for simple software issues, configurations, and training sessions.

Question 20

What if you can't fix my problem?

Accepted Answer

While we resolve the vast majority of issues, if we can't fix your problem, you don't pay! We'll be honest about what's possible and refer you to appropriate specialists if needed.

Frequently Asked Questions

Browse by Category