Your Local Neighbourhood Grandsons
Patient and personalized tech support you can trust. We help with anything and everything tech, from computers to anything with a cable. Serving Turramurra, Hornsby & Ku-ring-gai.
How We Can Help
Complete tech support from beginning to the end. We offer it all:
Install
We install your new device where and when you want it
Setup
We help you set it up and give you a demo of your new device
Troubleshoot
We find the problem and work at ways to make it work for you
Fix
We fix your technology issue and make it work the way it should
Proudly serving the local community with personalized tech support. From families needing help with their home networks to businesses requiring professional IT solutions, we've built lasting relationships with over 180 satisfied clients.
Every problem is unique, and we've successfully tackled over 500 tech challenges. From hardware repairs and software installations to network troubleshooting and cybersecurity, our experience covers the full spectrum of IT support.
Our commitment to excellence has earned us outstanding 5-star reviews from our clients. As a Local Business Finalist in 2025, we're recognized for exceptional service quality and our dedication to the community we serve.
Tech emergencies don't follow business hours. That's why we offer round-the-clock emergency support for critical issues. Whether it's a server down at midnight or urgent data recovery, we're here when you need us most.
Your Local Tech Family
We call ourselves the local neighbourhood grandsons. We help give you patient and personalized tech support you can trust. SmeadIT started in January 2024 helping one client (our grandma) and now serves the whole community. We focus on respect, dedication, commitment, and integrity.
Trusted By Our Community
Frequently Asked Questions
View All FAQsWhat Our Clients Say
Building trust through exceptional service
Darcy, you have a lovely manner and are very easy to talk to. You don't make the client feel stupid or uneducated. You inform them of how things work, how to rectify them as well as being respectful and very well mannered. I will certainly get you again for any tech needs I may have.
Excellent service, 5 stars, well and intelligently explained, with fun analogies. Darcy is skilful with communicating ideas and made the whole process stress-free.
I had been working on a technical issue on my computer for many hours and couldn't find a solution. I called Darcy who came out that same day and resolved my issue within 15 minutes. I was so relieved. Darcy was polite, punctual and explained to me what the issue was. He saved me many hours of stress. I would highly recommend SmeadIT.
SmeadIT provided exceptional service when my business network went down. Their quick response and technical expertise had us back up and running within hours, preventing what could have been a costly downtime. Their follow-up support was equally impressive.
As a senior who struggles with technology, I was delighted by the patience and clarity Darcy showed while helping me set up my new devices. He took the time to explain everything in terms I could understand and even created a simple guide for me to reference later.
I've tried several IT support services in the past, but SmeadIT stands out for their professionalism and knowledge. They helped migrate our entire office to a new software system with minimal disruption. Their ongoing support has been invaluable to our business operations.
Darcy came to help my elderly mother with her iPad and email. He was incredibly patient and kind, explaining everything multiple times without any frustration. Mum now feels confident using her device. We're so grateful for his compassionate service.
Fast, efficient, and reasonably priced. Darcy fixed my laptop's blue screen of death and recovered all my important files. I thought everything was lost! Absolutely brilliant service. Will definitely use again and recommend to everyone.
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Ready to Get Started?
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Service Area
Turramurra, Hornsby & Ku-ring-gai
Remote support available everywhere
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